FAQs

What is CartPilot?

CartPilot is an app for consumer product launches. We use modern technologies to source and deploy products to digital and traditional retail outlets, while managing everything from inbound and outbound logistics to customer support via web application.

Who uses CartPilot?

Our user base includes both startups and enterprise clients, and our brand and supply chain management solution scales to meet our users' needs. CartPilot makes it easy to manage everything from a single SKU sold direct-to-consumer to a catalog of products distributed to a brick-and-mortar retailer with a nationwide presence. Our application is easily accessible via mobile, desktop and API.

What do I need to get started?

Beyond the product design and source, we require carton specifications (dimensions and gross/net weights) and product-specific details to build a demand chain and virtual storefront for physical (not digital) products. We're happy to help fill in any blanks beyond the design phase of product development, and our services extend to sourcing, inbound and outbound logistics, and more.

How long does it take to launch a product?

Our team will review your submission and follow up with a notice of approval (or rejection) within 24-48 hours. Once approved, our team will spend 30 to 60 days onboarding your product. Additional services like licensing and distribution may require a longer timeframe.

Does CartPilot provide crowdfunding?

No, unfortunately we do not provide crowdfunding.

How do I protect my idea?

Our strongest product submissions are tied to one or more forms of intellectual property, usually in the form of a design or utility patent. We highly recommend this, but we are happy to accept (and approve) generic products as well.

What is a digitally-native vertical brand?

Digitally-native vertical brands or "DNVBs" are consumer product brands born and built online. For many DNVBs, offline channels are secondary or non-existent. Building brands online allows product managers to engage in frictionless transactions with end users, learn more about their customers and provide feedback to suppliers in real time. CartPilot employs the DNVB model for every product it manages.

How do you handle product support and returns?

We have a dedicated team of product support specialists to manage returns and other inquiries. We aim to respond to all inquiries in less than 24 hours and maintain product defect rates below 1%.

What distribution channels does CartPilot offer?

We offer online channels such as Amazon; Groupon; Jet and zulily, brick-and-mortar stores such Bed, Bath and Beyond; Kohl's, Target and Walmart, and placement on HSN; QVC; Good Morning America and The View.

What licensing channels does CartPilot offer?

We offering product licensing with over 500 institutions including the National Football League, Major League Baseball, National Basketball Association, National Hockey League, 200+ colleges and universities, and 150+ fraternities and sororities.

If your question remains unanswered, please log in and submit it for a member of our team to review. We’ll do our best to get back to you in under 24 hours.